Have questions about our products? Get in touch with our team at firstname.lastname@example.org
Refunds, Returns, and Guarantees
At Kingsmen, we want you to be 100% satisfied. If you don't like the product you purchased, we are happy to work with you to find a replacement. Have a concern? Get in touch and we will make it right.
We offer a 365-day return and money back guarantee.
Domestic (USA) Shipping and Fulfillment Shipping rates:
Shipping charges for your order will be calculated and displayed at checkout.
We currently use USPS to fulfill our main line beard product orders.
Fulfillment timing: While we cannot guarantee it, orders are generally fulfilled the next
business day after you placed your order. Our logistics team operates Monday through
Friday so Friday afternoon and weekend orders will not fulfill until the following Monday
Fulfillment location: We fulfill orders from multiple locations so we may need to ship some
order items separately. For instance, our main line beard products are warehoused at a
different location than our apparel.
Gear, apparel & accessory fulfillment: We print and fulfill all our products on demand once
you place an order. To estimate when you get your order, add the fulfillment time to the
shipping time. It takes 2–7 business days to create apparel products and 2–5 business days
for non-apparel products.
Shipping charges for your order will be calculated and displayed at checkout. International
shipping lead times can vary greatly and Kingsmen Premium is not responsible for delayed
or lost packages.
Your order may be subject to import duties and taxes (including VAT), which are incurred
once a shipment reaches your destination country. Kingsmen Premium is not responsible for
these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 business days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number and any pertinent details. All logistics carriers have been experiencing erratic shipping durations due to Covid-19. Please allow for extended shipping times.